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FAQ

Do you accept custom orders?

Yes! We can't always fit them into our schedule but we will always try.

How do I know what size to order?

A lot of our designs are based on standard sizing, so your "go-to" size should work with all of the cosplays. If you're in doubt, feel free to send us your measurements along with your order so we can best pick a size for you. Some listings will also have a size chart.

*This does not mean the garment is made to your custom measurements*

Do you ship internationally?

Yes, we ship internationally. Shipping costs vary.

How should I care for my costume?

Cosplays are more delicate than everyday clothing. Care and precautions should be taken when wearing your new cosplay piece. Spot clean when possible and machine wash with cold water/air dry. Fleece, which we commonly use, is a plastic based fabric that will melt in the dryer or under an iron. Store in a dry environment. If using a dryer make sure the heat is on low and/or gentle cylce.

How long does it take to make and ship a costume?

Our products are handmade special for you. Please order well ahead of your event date to ensure proper delivery time. Our queue time can be 2 weeks - 2 months depending on the time of year. Please message us for current ship times.

In the event you need an urgent order to be placed, please message us to see about Express Shipping availablity. This is a fee that will bump you to the top of the list and we will have your item shipped out the next day. This is not always available.

We only give rough estimates of ship dates and queue times. This is not a guarenteed ship by date unless arrangements have been made with the "Express Shipping Fee".

What is your return/exchange policy?

Our cosplay pieces are all custom made so for this reason, we do not accept returns. Please message us or email if you have a problem with your order and we will do our best to help.